When Olly Paul’s home suffered extensive smoke damage from a fire in the bakery downstairs, he didn’t know where to turn. Thankfully, his insurance broker put him in touch with a trusted loss assessor, Michael Stitt, who knew exactly who to bring on board.

We all know that home insurance can be complicated — whether your clients are shopping for it, renewing it, or making a claim for property damage, there are likely going to be some hurdles to overcome at some point. Research shows that in 2025, it’s not just the cost of policies that’s got people ...

Established in 2008, Pendle Hill Properties is a leading estate and letting agency providing a specialist residential property sales and rentals service in East Lancashire. Recently, we caught up with Sales Director Tom Turner to learn more about how our partnership benefits his business.

A rejected home insurance claim isn’t the end of the road. If you’ve had your claim denied, there are still a number of steps you can take to ensure you’re not left to foot the repairs bill yourself.

If you’re reading this blog, chances are you’ve experienced sudden, and potentially extensive, damage to your property and you’re looking for a quick guide for what your next steps should be. If this is you, here’s our top-level summary of the key steps in the home insurance claim process:

Home insurance can be complicated — whether you’re shopping for it, renewing it, or making a claim for property damage, you’ll likely have to overcome some hurdles at some point. But in 2025, what are the main challenges facing policyholders, and how can you make sure you’re fully protected for all ...

The “Insurance Rip-Off” petition, championed by consumer rights advocate Which?, is currently a hot topic for those working in the insurance sector, as well as the policyholders they serve. You may have heard about it following the recent coverage on ITV, or the various posts being shared by ...

Property insurance isn’t a luxury; it’s a necessity. But do property owners actually understand their insurance policy? Do they know what is and isn’t covered, what exclusions their policies have and what they need to do to ensure their insurance claims are successful?

It shouldn’t be quite as severe as its predecessor Storm Ciara, but Storm Dennis could still potentially do a lot of damage. Expected to hit the UK on Saturday and continue into Sunday, the latest storm will bring plenty of rainfall, as well as strong winds (up to 60mph at times). As a result, an ...

We interviewed Paul Ainsworth-Lord, co-founder and director of Ainsworth-Lord Estates, and asked him to share his experience of working with AIR. You can read all about this case study here. How did you find out about Action Insurance Repair? I was introduced to Joanne from Action Insurance Repair ...

Last December, we came across a very interesting article in the Insurance Times where award-winning insurance brokers Romero Insurance detailed how they’re changing their service propositions to meet the challenges of 2021. For them, this includes investing in a full-service claims department to ...

Christmas is a time for fun and celebrations, but at this time of year the fire service are keen for everyone to be fire safe. Fires can occur for many reasons, but over the festive period preventable house fires are one of the main reasons that 999 calls are made.

Slade Lane Neighbourhood Centre was one of our first-ever projects and was a referral from Arthur Doodson Insurance brokers, now known as Integro.

Strengthening Action Insurance Repair’s Commitment to Mould Eradication in Flood-Damaged Properties, Founder Joanne Ginty decided to expand her own knowledge and understanding about mould and how to eradicate it.

As promised in Autumn, our new service is live, and Mould Survey bookings are now open!

We recently ran a short survey to get a better understanding of what insurance brokers and letting agents go through when a property you manage or insure suffers sudden, serious damage. Whether it's a storm, a fire, or an unexpected leak, we wanted to know: what really happens behind the scenes?

In early January this year, North-West England faced flooding due to unprecedented rainfall, leading to significant disruptions and flood damage across Greater Manchester, Cheshire, Merseyside and Lancashire.

Sometimes all your client needs is a trustworthy, reliable building company that understands the insurance sector.

For every insurance claim we handle for one of your landlords or clients, we’ll give you 2.5% commission on the total job value.

As winter approaches, the risk of frozen and bursting water pipes becomes a real concern for homeowners… or at least it should do.

Managing multiple trades working on one property is complex, at best. Herding cats is another way of looking at it! When repairing damage in someone’s home, we often have the added challenge of keeping the emotions of our clients in check.

We are delighted to announce the launch of our new Mould Surveys service for residential, commercial and social housing properties – and we are taking appointments!

PENTHOUSE POURING DISASTER The owner and resident of a gorgeous penthouse apartment in Manchester was away for a few days when the boiler system leaked hot water through the cupboard, into the kitchen, hallway and the lounge and dining area.

As part of our 15-year Anniversary celebrations here at Action Insurance Repair, we reflect on lessons learned over the past 15 years since we opened our doors.

Why Become a Referral Partner? As a letting agent or broker, you’re already in a unique position to notice when property damage occurs. Whether it's a flooded basement, a fire-damaged kitchen, or a home break-in, these unfortunate events often lead to insurance claims.

When your home suffers damage—whether from fire, flood, storm or another unfortunate event, it can be a stressful and uncertain time. The last thing you want is added hassle when it comes to repairs. That’s why choosing the right builder, particularly one who understands the nuances of the ...

Christmas is the season for joy, warmth and spending time with loved ones. But it’s also a time when fire and smoke damage becomes more common.

What is a Subsidence Claim?

After fire ravaged a rental property’s first floor, Action Insurance Repair was called in to restore the home. Through meticulous renovations and strategic improvements, we not only repaired the damage but enhanced the property, leading to a swift sale and satisfied owner.

When Mr. Gray’s roof leak caused unexpected internal damage, our team responded quickly—dealing with weather delays, wildlife surprises, and insurance challenges. We not only restored his home but also provided personal assistance to help him feel safe and comfortable during the process.