--- title: Helping First Choice Alarms recover from an office fire description: When a bin fire was started in the back yard of their office premises, First Choice Alarms thankfully knew just who to call to fix things once the flames had been put out. image: https://www.actioninsurancerepair.co.uk/hubfs/Case%20Study%20-%20First%20Choice%20Alarms%20(Fire)%20(3).jpg --- [Skip to main content](https://www.actioninsurancerepair.co.uk/blog/helping-first-choice-alarms-recover-from-an-office-fire#main-content) [![AIR-Logo-vector-trans](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR-Logo-vector-trans.webp?width=170&height=120&name=AIR-Logo-vector-trans.webp) ![AIR-Logo-vector-trans](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR-Logo-vector-trans.webp?width=170&height=120&name=AIR-Logo-vector-trans.webp)](https://www.actioninsurancerepair.co.uk) - [About us](https://www.actioninsurancerepair.co.uk/about-us) - Show submenu for What we help with What we help with - [Flood damage repairs](https://www.actioninsurancerepair.co.uk/flood-repairs) - 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Unfortunately, one of their outdoor bins caught fire. The exact cause of the fire wasn’t established, but it was located quite close to the building and caused damage to the exterior as a result.” Before the fire was tended to, the plastic window frames were all blackened by the flames. The heat caused the double glazed window to crack, and also damaged the rendering on the back wall of the property, as well as causing damage to the outrigger. “The bin fire devastated the back yard area of our business premises,” explains Mark Frodsham, owner of First Choice Alarms. “Fortunately, Joanne was there to help with the claim.  “We’re a small business and we’re really busy. Joanne came in and knew exactly what to do.  ## "Joanne just got on with it and once the work was agreed, her team came in and made everything good and new again.”   “We had to erect scaffolding, knock off the render, prepare the stone, re-render the back wall, and do some patch repairs to the outrigger,” says Joanne. “The fire had damaged the fascias, the guttering, and the rainwater downpipes, so we replaced those as well. “There was a lot of mess in the yard, so we cleared that up and redecorated the yard walls and the gates to make it all presentable again.” “I contacted Joanne directly, and she came and visited straight away to take a look at the damage. She went away and put together a quotation, which I sent to the loss adjuster who was dealing with my claim. They contacted Joanne with a couple of queries and negotiated on the quote. Before we knew it, it was all settled and Joanne and her team were here doing the repairs. **From start to end, I think it took six weeks.** I even asked the loss adjuster to pay AIR directly when the work was done so that I didn’t have to be involved at all, which was easy to sort out. “I highly recommend Joanne, and can’t thank her and her team enough. She brought in her team of expert builders, glazers, window fitters and decorators, and they did an amazing job. It would have been so much more stressful without Joanne and Action Insurance Repair.” [![Need our help? Get free loss assessing, a reliable building quote, and expert guidance.  ](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/146255623/interactive-297199360244.png)](https://www.actioninsurancerepair.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLI9hQUi3Cxg%2BEtQtZYw3ZQ29VQP0XpLfvd6b3hrOF0GPiNSLtwECj5qf1N7Q2brs7sEEKD40O8GKx2vpNuTxfEKrTr7u1SnPEm0PT8%2FDtjif6p4Y%2FQ3vAVCUew0eVvk%2B5ZuX%2Fl7%2BEJy%2BPI8nTDi5JrG%2Ff3hIQDLOgCpubfPd5eWr5KfvPZeKHVPC%2FGMn1cYcUfo&webInteractiveContentId=297199360244&portalId=146255623) **Category:** [Client Stories](https://www.actioninsurancerepair.co.uk/blog/tag/client-stories) ![Joanne Ginty](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Joanne/Joanne%20Ginty-4-1.webp?width=120&height=120&name=Joanne%20Ginty-4-1.webp) Post by [Joanne Ginty](https://www.actioninsurancerepair.co.uk/blog/author/joanne-ginty) 2/12/26, 11:28 AM Founder and director, Joanne has been living and breathing insurance repairs and property reinstatement for over twenty years. 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