--- title: "Our referral programme: A partner's perspective" description: We caught up with a longstanding referral partner to learn more about why partnering with Action Insurance Repair is great for business. image: https://www.actioninsurancerepair.co.uk/hubfs/AIR%20Blogs%20-%20Featured%20Images-1.png --- [Skip to main content](https://www.actioninsurancerepair.co.uk/blog/our-referral-programme-a-partners-perspective#main-content) [![AIR-Logo-vector-trans](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR-Logo-vector-trans.webp?width=170&height=120&name=AIR-Logo-vector-trans.webp) ![AIR-Logo-vector-trans](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR-Logo-vector-trans.webp?width=170&height=120&name=AIR-Logo-vector-trans.webp)](https://www.actioninsurancerepair.co.uk) - [About us](https://www.actioninsurancerepair.co.uk/about-us) - Show submenu for What we help with What we help with - [Flood damage repairs](https://www.actioninsurancerepair.co.uk/flood-repairs) - [Fire & smoke damage repairs](https://www.actioninsurancerepair.co.uk/smoke-fire) - 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[For Landlords](https://www.actioninsurancerepair.co.uk/blog/tag/for-landlords) - [For Homeowners](https://www.actioninsurancerepair.co.uk/blog/tag/for-homeowners) - [Water Leaks](https://www.actioninsurancerepair.co.uk/blog/tag/water-leaks) - [Fire & Smoke Damage](https://www.actioninsurancerepair.co.uk/blog/tag/fire-smoke-damage) - [Flooding](https://www.actioninsurancerepair.co.uk/blog/tag/flooding) - [News](https://www.actioninsurancerepair.co.uk/blog/tag/news) - [Storm Damage](https://www.actioninsurancerepair.co.uk/blog/tag/storm-damage) - [Impact Damage](https://www.actioninsurancerepair.co.uk/blog/tag/impact-damage) # Our referral programme: A partner's perspective ![Joanne Ginty](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Joanne/Joanne%20Ginty-4-1.webp?width=120&height=120&name=Joanne%20Ginty-4-1.webp) by [Joanne Ginty](https://www.actioninsurancerepair.co.uk/blog/author/joanne-ginty) 11/7/25, 10:00 AM Established in 2008, Pendle Hill Properties is a leading estate and letting agency providing a specialist residential property sales and rentals service in East Lancashire. Recently, we caught up with Sales Director Tom Turner to learn more about how our partnership benefits his business. ![Become a Partner Thumbnail](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Become%20a%20Partner%20Thumbnail.png?width=1200&height=720&name=Become%20a%20Partner%20Thumbnail.png) ### **Tom, how long have you been working with Action Insurance Repair? ** I’ve been working with Joanne and Action Insurance Repair for a number of years. I’ve known Joanne for a long time; always trusted her and got on with her and believed that she could help us support clients dealing with extensive property damage. Over the last few years, as we’ve grown as a lettings company, it’s been especially valuable having Joanne to turn to as a bigger portfolio increases the risk of issues. ### **What were your biggest challenges before you found Action Insurance Repair?** Before we found Action Insurance Repair, one of our biggest challenges was getting the results landlords were looking for, and quickly. It was about the quality of the repairs work too, but being partnered with Action Insurance Repair means that that’s no longer a stress for us and we have someone on side to deal with all the complexities that come with managing multiple trades. ### **What's the best thing about being an official referral partner?** One of the main benefits is the relationship we enjoy with the team. The AIR team are the experts and they’re always there to help us if we’re not sure what avenue to take, or if the damage even warrants making an insurance claim. It means we’re able to have confidence in the service we’re providing to our landlords in any situation. ### **What's the best thing about the service you receive?** The speed of the process, the quality of the work, and just how Joanne makes us feel so reassured that we’re going to get things dealt with. She makes our landlords feel so confident that at the end of this whole process they’ll get the outcome they’re looking for. ### **What's it like to work with Action Insurance Repair?** We mainly pass everything through to Joanne, and that’s why we like it so much, because it’s a complete takeover. Normally we wouldn’t even have to ask for an update, Joanne and the team keep everyone in the loop throughout. ### **Would you recommend our referral partner programme to others?** Yeah, of course — I’d definitely recommend the partner programme to others. If you’re a letting agent like us and want to make sure that things are dealt with quickly and correctly to provide the best service to your landlords, then absolutely — I’d recommend Action Insurance Repair every time. [Watch Tom's Q&A on YouTube](https://www.actioninsurancerepair.co.uk/blog/our-referral-programme-a-partners-perspective#https://youtu.be/viEjUtuyYzc?si=Nhny8dDglgxhbKYT)   [![Fancy teaming up? When disaster strikes at a property you manage or insure, remove the headache by referring the repair work to us and earn a 2.5% uncapped commission as a thank-you for the business.  ](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/146255623/interactive-297204918465.png)](https://www.actioninsurancerepair.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLLZfa2ufmzPNPW74%2FxSXJHV%2F19f1y71NPlpyBo2nBi98yhyAQh7W16lPUq1jT8EnaXfTRd8%2FCX8M3DrWiO5zevfIOgumfAJA87ni6IYPKu4SQISZQ%2Faoc%2FaQa3tLSN%2BeJZBShjhApzG5C3nO2TFfLvhEJz%2FO0VoAMkcfwfe1kdHRQ58oA%2FB1wW0QTlSV4oVKdUI&webInteractiveContentId=297204918465&portalId=146255623) **Category:** [For Partners](https://www.actioninsurancerepair.co.uk/blog/tag/for-partners) ![Joanne Ginty](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Joanne/Joanne%20Ginty-4-1.webp?width=120&height=120&name=Joanne%20Ginty-4-1.webp) Post by [Joanne Ginty](https://www.actioninsurancerepair.co.uk/blog/author/joanne-ginty) 11/7/25, 10:00 AM Founder and director, Joanne has been living and breathing insurance repairs and property reinstatement for over twenty years. She’s personally involved in each and every project we take on to make sure the repairs are completed to spec and the service you receive is outstanding. ![AIR Newsletter-1](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR%20Newsletter-1.webp?width=250&height=222&name=AIR%20Newsletter-1.webp) ### Sign up to our newsletter Shared quarterly, the AIR newsletter is packed with customer stories, industry news, and helpful advice that you can action to prevent insurance repair headaches for you and/or your clients. ![action-insurance-repair-logo-favicon](https://www.actioninsurancerepair.co.uk/hubfs/action-insurance-repair-logo-favicon.webp) - - - - - [Client stories](https://www.actioninsurancerepair.co.uk/see-our-work-action-insurance-repair) - [About us](https://www.actioninsurancerepair.co.uk/about-us) - [Blog](https://www.actioninsurancerepair.co.uk/blog) - [Pricing](https://www.actioninsurancerepair.co.uk/pricing) - [Contact us](https://www.actioninsurancerepair.co.uk/contact) - What we help with - [Flood repairs](https://www.actioninsurancerepair.co.uk/flood-repairs) - [Fire & smoke repairs](https://www.actioninsurancerepair.co.uk/smoke-fire) - [Water damage repairs](https://www.actioninsurancerepair.co.uk/water-damage-repairs) - [Storms damage repairs](https://www.actioninsurancerepair.co.uk/storm-damage-repairs) - [Impact & accidental damage repairs](https://www.actioninsurancerepair.co.uk/impact-accidental-damage-repairs) - [Malicious damage repairs](https://www.actioninsurancerepair.co.uk/malicious-damage-repairs) - Who we work with - [Homeowners](https://www.actioninsurancerepair.co.uk/homeowners) - [Commercial property owners](https://www.actioninsurancerepair.co.uk/commercial-property) - [Letting agents](https://www.actioninsurancerepair.co.uk/letting-agents) - [Landlords](https://www.actioninsurancerepair.co.uk/landlords) - [Insurance brokers](https://www.actioninsurancerepair.co.uk/insurance-brokers) - [Leak detection companies](https://www.actioninsurancerepair.co.uk/leak-detection) - [Emergency plumbers](https://www.actioninsurancerepair.co.uk/emergency-plumbers) ©2026 Action Insurance Repair. 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