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Knowledge Centre

Here you will find our latest articles, suggestions and case studies on how insurance claims and repairs can be straightforward, and stress-free.

23 July 2024

How we helped a Landlord approach Mould problems in their Rental Home

A landlord who previously worked with us got a tip from his letting agent that we’re now experts in mould surveys. He reached out, eager to tackle a mould issue in one of his properties.

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22 July 2024

UK Home Insurance Prices Surge by Record 41.6% in 2024

Insurance Age reported in June that the average quoted price of home insurance rose by 41.6% in the 12 months to April, setting another new record for an annual rise. Inflation is the main culprit, but also an increase in property insurance claims...

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04 December 2023

As the cost of living rises, so does the risk of frozen pipes...

A strange correlation, you may think; cost of living and frozen pipe claims but, as businesses and households continue to battle with the challenges of paying high utility bills, many are keeping their heating off for as long as possible.

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04 December 2023

Is the slow Insurance Claims Train starting to move?

We are finally progressing with some of the frozen and burst pipe repairs from December 22... But it doesn’t mean that insurance brokers are less busy, or that insurance companies are improving. We reflect on what might have caused this year’s property insurance claims backlog.

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25 October 2023

Supporting Your Clients Through a Property Insurance Claim

Making a Property Insurance Claim is a rare occurrence for commercial or residential customers. Most of us pay into a premium for years, decades even, and never have to claim. So, when you’re unfortunate enough to have to dig out the paperwork and pick up the phone, it can be a minefield of red tape, jargon, and seemingly wasted time. That’s where we come in.

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11 July 2023


We are excited to be celebrating 15 years since Action Insurance Repair opened its doors for business, with the aim of simplifying the insurance claims process for residents and businesses in the North West of England.

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20 April 2023

Mitigating the Risk of Unoccupancy

December’s Arctic Cold Snap flagged another common issue in the world of insurance claims… that of ‘Unoccupied properties’ – or ‘unoccupancy’.

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08 March 2023

What Does an Insurance Company class as Storm Damage?

Picture this: You're snuggled up on the couch, binge-watching your favorite show, when suddenly you hear a loud clap of thunder. You check the weather app on your phone, and yep, it's a storm. No big deal, right? WRONG...

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01 March 2023

Advantages of hiring a loss assessor to deal with your insurance claim

When it comes to dealing with property damage or loss, it's essential to have the right support on your side.

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16 February 2023

What Does Unoccupancy Mean in Insurance Terms?

When it comes to insurance policies, it's vital for one to understand all the terms and conditions involved, including what the insurer considers to be an "unoccupied" property. In this post, you’ll learn what unoccupancy means, and the roles of two important organisations...

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