--- title: Restoring a Water-Damaged Townhouse in Burnley description: AIR expertly managed a major water damage claim for a Burnley landlord, restoring the property while prioritizing tenant comfort and satisfaction image: https://www.actioninsurancerepair.co.uk/hubfs/Sara%20Lyle.jpg --- [Skip to main content](https://www.actioninsurancerepair.co.uk/blog/restoring-a-water-damaged-townhouse-in-burnley#main-content) [![AIR-Logo-vector-trans](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR-Logo-vector-trans.webp?width=170&height=120&name=AIR-Logo-vector-trans.webp) ![AIR-Logo-vector-trans](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR-Logo-vector-trans.webp?width=170&height=120&name=AIR-Logo-vector-trans.webp)](https://www.actioninsurancerepair.co.uk) - [About us](https://www.actioninsurancerepair.co.uk/about-us) - Show submenu for What we help with What we help with - [Flood damage repairs](https://www.actioninsurancerepair.co.uk/flood-repairs) - [Fire & smoke damage repairs](https://www.actioninsurancerepair.co.uk/smoke-fire) - 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[For Landlords](https://www.actioninsurancerepair.co.uk/blog/tag/for-landlords) - [For Homeowners](https://www.actioninsurancerepair.co.uk/blog/tag/for-homeowners) - [Water Leaks](https://www.actioninsurancerepair.co.uk/blog/tag/water-leaks) - [Fire & Smoke Damage](https://www.actioninsurancerepair.co.uk/blog/tag/fire-smoke-damage) - [Flooding](https://www.actioninsurancerepair.co.uk/blog/tag/flooding) - [News](https://www.actioninsurancerepair.co.uk/blog/tag/news) - [Storm Damage](https://www.actioninsurancerepair.co.uk/blog/tag/storm-damage) - [Impact Damage](https://www.actioninsurancerepair.co.uk/blog/tag/impact-damage) # How AIR helped a landlord navigate a major water damage claim ![Joanne Ginty](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Joanne/Joanne%20Ginty-4-1.webp?width=120&height=120&name=Joanne%20Ginty-4-1.webp) by [Joanne Ginty](https://www.actioninsurancerepair.co.uk/blog/author/joanne-ginty) 6/24/25, 12:03 PM When a major leak caused serious [water damage](https://www.actioninsurancerepair.co.uk/water-damage) to a landlord’s rental property in Burnley, AIR was called in to put things right. Our team worked quickly and carefully to get everything back to its best. **Location:** Padiham, Burnley **Value: **£26,500 ## Background The three-storey townhouse, managed by Pendle Hill Properties, suffered a bad leak when a cold supply pipe burst in the top-floor ensuite. Water flowed through the house, damaging floors, doors, carpets, and walls across all three levels. The Leeds-based landlord would have relied on Pendle Hill Properties to source quotes and manage repairs, being unable to visit the property. To make things trickier, the elderly tenants were dealing with health issues, so minimising disruption was AIR’s top priority. ### Before photos | ![AIR-spring-25-case-study-before](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Client%20Stories/AIR-spring-25-case-study-before.webp?width=600&height=400&name=AIR-spring-25-case-study-before.webp) | ![AIR-spring-25-bedroom-before](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Client%20Stories/AIR-spring-25-bedroom-before.webp?width=600&height=400&name=AIR-spring-25-bedroom-before.webp) | | --- | --- | | ![AIR-spring-25-bedroom-2-before](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Client%20Stories/AIR-spring-25-bedroom-2-before.webp?width=600&height=400&name=AIR-spring-25-bedroom-2-before.webp) | ![AIR-case-study-bathroom-2-before](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Client%20Stories/AIR-case-study-bathroom-2-before.webp?width=600&height=400&name=AIR-case-study-bathroom-2-before.webp) |   ### After photos | ![AIR-LivingRoom-Final-1-1](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Client%20Stories/AIR-LivingRoom-Final-1-1.webp?width=600&height=400&name=AIR-LivingRoom-Final-1-1.webp) | ![AIR-spring-25-bedroom-after](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Client%20Stories/AIR-spring-25-bedroom-after.webp?width=600&height=400&name=AIR-spring-25-bedroom-after.webp) | | --- | --- | | ![AIR-spring-25-bedroom-2-after](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Client%20Stories/AIR-spring-25-bedroom-2-after.webp?width=600&height=400&name=AIR-spring-25-bedroom-2-after.webp) | ![AIR-case-study-bathroom-2-after](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Client%20Stories/AIR-case-study-bathroom-2-after.webp?width=600&height=400&name=AIR-case-study-bathroom-2-after.webp) |   ## The work and how AIR helped "The water had caused widespread damage, so this was a big job," explains Joanne, Director of Action Insurance Repair. "First, we focused on making the property safe and liveable, replacing swollen doors and casings, fixing the electrics, and installing new lighting. We tackled what we could before Christmas, keeping the kitchen and bathroom usable for the tenants. "Downstairs, it was a careful operation. The high-end kitchen island had to be dismantled so we could replace the damaged flooring underneath – as well as the bottom of the island, which had suffered blistering from the water damage. We sourced matching panels, kickboards, and plinths to rebuild it properly. Skirting boards were replaced, walls were patched and repainted, and new flooring and carpets were arranged for the hall, stairs, and bedrooms. "Knowing the tenants' situation, we split the work into two stages. After Christmas, when the tenant had recovered a little, they moved out for three weeks so we could finish everything — without rushing, and without cutting corners. Throughout, we stayed in touch with Pendle Hill Properties and the landlord to keep things moving smoothly." ## The result Once the work was complete, the house looked fantastic — fresh, clean, and back to its original high-spec standard! The tenants returned to a fully restored home, with new floors, bright decor, and everything put back exactly where it belonged. The landlord was delighted with how AIR handled everything, from the quality of the repairs to the care shown to the tenants. "Despite the scale of the damage, we made the process as easy as possible for everyone involved.," says Joanne. "It was a great team effort, and another example of how AIR gets the job done properly, no matter what." ## Client Testimonial ![Google-reviews-5-star-2](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Google-reviews-5-star-2.png?width=118&height=30&name=Google-reviews-5-star-2.png) ##### “Thank you for making what could have been a very stressful situation a very easy ride for me.” **Sara Lyle**, Owner and landlord **Category:** [Client Stories](https://www.actioninsurancerepair.co.uk/blog/tag/client-stories) ![Joanne Ginty](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Joanne/Joanne%20Ginty-4-1.webp?width=120&height=120&name=Joanne%20Ginty-4-1.webp) Post by [Joanne Ginty](https://www.actioninsurancerepair.co.uk/blog/author/joanne-ginty) 6/24/25, 12:03 PM Founder and director, Joanne has been living and breathing insurance repairs and property reinstatement for over twenty years. She’s personally involved in each and every project we take on to make sure the repairs are completed to spec and the service you receive is outstanding. ![AIR Newsletter-1](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR%20Newsletter-1.webp?width=250&height=222&name=AIR%20Newsletter-1.webp) ### Sign up to our newsletter Shared quarterly, the AIR newsletter is packed with customer stories, industry news, and helpful advice that you can action to prevent insurance repair headaches for you and/or your clients. ![action-insurance-repair-logo-favicon](https://www.actioninsurancerepair.co.uk/hubfs/action-insurance-repair-logo-favicon.webp) - - - - - [Client stories](https://www.actioninsurancerepair.co.uk/see-our-work-action-insurance-repair) - [About us](https://www.actioninsurancerepair.co.uk/about-us) - [Blog](https://www.actioninsurancerepair.co.uk/blog) - [Pricing](https://www.actioninsurancerepair.co.uk/pricing) - [Contact us](https://www.actioninsurancerepair.co.uk/contact) - What we help with - [Flood repairs](https://www.actioninsurancerepair.co.uk/flood-repairs) - [Fire & smoke repairs](https://www.actioninsurancerepair.co.uk/smoke-fire) - [Water damage repairs](https://www.actioninsurancerepair.co.uk/water-damage-repairs) - [Storms damage repairs](https://www.actioninsurancerepair.co.uk/storm-damage-repairs) - [Impact & accidental damage repairs](https://www.actioninsurancerepair.co.uk/impact-accidental-damage-repairs) - [Malicious damage repairs](https://www.actioninsurancerepair.co.uk/malicious-damage-repairs) - Who we work with - [Homeowners](https://www.actioninsurancerepair.co.uk/homeowners) - [Commercial property owners](https://www.actioninsurancerepair.co.uk/commercial-property) - [Letting agents](https://www.actioninsurancerepair.co.uk/letting-agents) - [Landlords](https://www.actioninsurancerepair.co.uk/landlords) - [Insurance brokers](https://www.actioninsurancerepair.co.uk/insurance-brokers) - [Leak detection companies](https://www.actioninsurancerepair.co.uk/leak-detection) - [Emergency plumbers](https://www.actioninsurancerepair.co.uk/emergency-plumbers) ©2026 Action Insurance Repair. 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