--- title: "Frozen Pipe Damage: Mrs Watkins' Case Study" description: Discover how Action Insurance Repair helped the Watkins family recover from extensive water damage caused by frozen pipes in their Waterfoot home. image: https://www.actioninsurancerepair.co.uk/hubfs/watkins-before-Image-1.webp --- [Skip to main content](https://www.actioninsurancerepair.co.uk/blog/case-study-mrs-watkins#main-content) [![AIR-Logo-vector-trans](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR-Logo-vector-trans.webp?width=170&height=120&name=AIR-Logo-vector-trans.webp) ![AIR-Logo-vector-trans](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR-Logo-vector-trans.webp?width=170&height=120&name=AIR-Logo-vector-trans.webp)](https://www.actioninsurancerepair.co.uk) - [About us](https://www.actioninsurancerepair.co.uk/about-us) - Show submenu for What we help with What we help with - [Flood damage repairs](https://www.actioninsurancerepair.co.uk/flood-repairs) - [Fire & smoke damage repairs](https://www.actioninsurancerepair.co.uk/smoke-fire) - 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[Tips](https://www.actioninsurancerepair.co.uk/blog/tag/tips) - [For Homeowners](https://www.actioninsurancerepair.co.uk/blog/tag/for-homeowners) - [Water Leaks](https://www.actioninsurancerepair.co.uk/blog/tag/water-leaks) - [Fire & Smoke Damage](https://www.actioninsurancerepair.co.uk/blog/tag/fire-smoke-damage) - [Flooding](https://www.actioninsurancerepair.co.uk/blog/tag/flooding) - [News](https://www.actioninsurancerepair.co.uk/blog/tag/news) - [Storm Damage](https://www.actioninsurancerepair.co.uk/blog/tag/storm-damage) - [Impact Damage](https://www.actioninsurancerepair.co.uk/blog/tag/impact-damage) # How AIR supports a family amidst water damage chaos ![Joanne Ginty](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Joanne/Joanne%20Ginty-4-1.webp?width=120&height=120&name=Joanne%20Ginty-4-1.webp) by [Joanne Ginty](https://www.actioninsurancerepair.co.uk/blog/author/joanne-ginty) 6/23/25, 5:27 PM When water seeped through the attic, causing widespread damage to Mrs. Watkins' home, Action Insurance Repair stepped in to assist. Despite delays from high claim volumes, our team's diligent work on drying and ongoing restoration efforts are bringing her closer to a fully restored home. **Referral**: Loss assessor **Project value:** £65,000 Background Water had been leaking through the attic for several hours, which resulted in extensive damage to the bathroom, two bedrooms, the landing, stairwell, lounge, and kitchen-dining area. As insurance companies were receiving a high influx of similar calls around this time, the process was slower than usual - leaving Mrs. Watkins and thousands of other claimants playing a waiting game before they could restore normality. ## The work and how AIR helped We were approached by the loss assessor involved in Mrs Watkins’ case to tender for the strip out work, which we won – and is currently in process. ## The result The drying process is now complete and we have been invited to tender for the reinstatement work. The clients are keen for us to win this tender, as we have forged a good relationship with them and are familiar with their job and the family. ## Client testimonial ![Google-reviews-5-star-2](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Google-reviews-5-star-2.png?width=118&height=30&name=Google-reviews-5-star-2.png) Although her home isn’t back to normal quite yet, Mrs Watkins is reassured by the advice and support that she’s received. She’s relieved the project is progressing and is looking forward to having her home back in tip top condition. She comments: ##### “Thank you for all your help so far and good luck with the tender, we hope you win it” **Category:** [Client Stories](https://www.actioninsurancerepair.co.uk/blog/tag/client-stories) ![Joanne Ginty](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Joanne/Joanne%20Ginty-4-1.webp?width=120&height=120&name=Joanne%20Ginty-4-1.webp) Post by [Joanne Ginty](https://www.actioninsurancerepair.co.uk/blog/author/joanne-ginty) 6/23/25, 5:27 PM Founder and director, Joanne has been living and breathing insurance repairs and property reinstatement for over twenty years. She’s personally involved in each and every project we take on to make sure the repairs are completed to spec and the service you receive is outstanding. ![AIR Newsletter-1](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR%20Newsletter-1.webp?width=250&height=222&name=AIR%20Newsletter-1.webp) ### Sign up to our newsletter Shared quarterly, the AIR newsletter is packed with customer stories, industry news, and helpful advice that you can action to prevent insurance repair headaches for you and/or your clients. ![action-insurance-repair-logo-favicon](https://www.actioninsurancerepair.co.uk/hubfs/action-insurance-repair-logo-favicon.webp) - - - - - [Client stories](https://www.actioninsurancerepair.co.uk/see-our-work-action-insurance-repair) - [About us](https://www.actioninsurancerepair.co.uk/about-us) - [Blog](https://www.actioninsurancerepair.co.uk/blog) - [Pricing](https://www.actioninsurancerepair.co.uk/pricing) - [Contact us](https://www.actioninsurancerepair.co.uk/contact) - What we help with - [Flood repairs](https://www.actioninsurancerepair.co.uk/flood-repairs) - [Fire & smoke repairs](https://www.actioninsurancerepair.co.uk/smoke-fire) - [Water damage repairs](https://www.actioninsurancerepair.co.uk/water-damage-repairs) - [Storms damage repairs](https://www.actioninsurancerepair.co.uk/storm-damage-repairs) - [Impact & accidental damage repairs](https://www.actioninsurancerepair.co.uk/impact-accidental-damage-repairs) - [Malicious damage repairs](https://www.actioninsurancerepair.co.uk/malicious-damage-repairs) - Who we work with - [Homeowners](https://www.actioninsurancerepair.co.uk/homeowners) - [Commercial property owners](https://www.actioninsurancerepair.co.uk/commercial-property) - [Letting agents](https://www.actioninsurancerepair.co.uk/letting-agents) - [Landlords](https://www.actioninsurancerepair.co.uk/landlords) - [Insurance brokers](https://www.actioninsurancerepair.co.uk/insurance-brokers) - [Leak detection companies](https://www.actioninsurancerepair.co.uk/leak-detection) - [Emergency plumbers](https://www.actioninsurancerepair.co.uk/emergency-plumbers) ©2026 Action Insurance Repair. 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