client stories

When a major leak caused serious water damage to a landlord’s rental property in Burnley, AIR was called in to put things right. Our team worked quickly and carefully to get everything back to its best.

Location: Padiham, Burnley

Value: £26,500

before photos

Background

The three-storey townhouse, managed by Pendle Hill Properties, suffered a bad leak when a cold supply pipe burst in the top-floor ensuite. Water flowed through the house, damaging floors, doors, carpets, and walls across all three levels. The Leeds-based landlord would have relied on Pendle Hill Properties to source quotes and manage repairs, being unable to visit the property. To make things trickier, the elderly tenants were dealing with health issues, so minimising disruption was AIR’s top priority.

The Work and How AIR Helped

The water had caused widespread damage, so this was a big job. First, we focused on making the property safe and liveable, replacing swollen doors and casings, fixing the electrics, and installing new lighting. We tackled what we could before Christmas, keeping the kitchen and bathroom usable for the tenants.

Downstairs, it was a careful operation. The high-end kitchen island had to be dismantled so we could replace the damaged flooring underneath – as well as the bottom of the island, which had suffered blistering from the water damage. We sourced matching panels, kickboards, and plinths to rebuild it properly. Skirting boards were replaced, walls were patched and repainted, and new flooring and carpets were arranged for the hall, stairs, and bedrooms.

Knowing the tenants' situation, we split the work into two stages. After Christmas, when the tenant had recovered a little, they moved out for three weeks so we could finish everything — without rushing, and without cutting corners. Throughout, we stayed in touch with Pendle Hill Properties and the landlord to keep things moving smoothly.

after photos

The Result

Once the work was complete, the house looked fantastic — fresh, clean, and back to its original high-spec standard! The tenants returned to a fully restored home, with new floors, bright decor, and everything put back exactly where it belonged.

The landlord was delighted with how AIR handled everything, from the quality of the repairs to the care shown to the tenants. Despite the scale of the damage, we made the process as easy as possible for everyone involved. It was a great team effort, and another example of how AIR gets the job done properly, no matter what.

Testimonial

Sara Lyle, Owner and landlord:

“Thank you for making what could have been a very stressful situation a very easy ride for me.”

Ready to get back to normal too?

Call us now on our 24/7 helpline
01254 66533

Fill out our quick form here