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client stories

When Sarah Buckingham noticed a water leak in her ceiling, she knew she had to act fast to stop it from causing more damage. However, her insurer didn't appoint a loss assessor to help with her claim, leaving Sarah, a single mother, feeling confused and overwhelmed. Fortunately, Sarah contacted Action Insurance Repair who dealt with the entire thing from start to finish and didn't rest until her property - and her life! - were back to normal.

Sarah Buckingham

before photos


The Problem

Sarah Buckingham saw what appeared to be a small leak transform into a small nightmare, which ended up causing some of her ceiling to fall off.

A single mother, Sarah wasn't sure what to do when the Claims Validation Company appointed by her insurer suggested the problem was so minor she could probably deal with it herself!

The Solution

Luckily, Sarah got in touch with Action Insurance Repair and we were able to resolve the situation. After an initial visit, it was obvious that the problem was much bigger than the Validations Claim Company suggested. Our team quickly realised that the leak was coming from her bathroom and that the entire floor needed to be replaced as it was now rotten.

after photos

Why they chose Action Insurance Repair

With over 10 years' experience, we've seen it all. We know how insurance companies work, and we know that often things can get missed if people don't hire professional help. By working with Action Insurance Repair, Sarah knew that the underlying cause would be addressed, therefore minimising the chances of it happening again.

Going the Extra Mile

As the insurance company didn't appoint a loss assessor in this instance, and Sarah had no idea how the insurance process worked, Action Insurance Repair had to put together a scope of work, provide photographic evidence and write a report to show the insurer that the original assessment made by the Validations Claim Company was, in fact, incorrect. On her own, Sarah would have struggled to get this done, but with our help, the process was considerably easier and the end result was a very positive one.

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Here’s what our clients say about us

Action Insurance took away all the stress...

Action Insurance took away all the stress and pressure of having to deal with insurers and workmen. They ensure the client is kept well informed of everything going on and endeavour to keep within the timescales promised, with little disruption.

Sabeha Toorawa


Joanne was fantastic and managed everything from start to finish taking all the stress away from me.

Would highly recommend, great service.

Beth Howards

Atherton, Manchester

Very impressed with Action Insurance Repair.

Just wanted everything sorting with minimal input from myself. Joanne and her team took care of everything swiftly and smoothly even in the middle of a pandemic!!

Michael Calvert

Leyland, Preston