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client stories

The Problem

A local loss assessor contacted us after a rental property suffered fire damage to the first floor. The fire was caused by a faulty tumble dryer, and unfortunately created extensive damage to the upstairs rear bedroom, the bathroom next to it, the landing, and in the roof space.

The Solution

After we won the tender, we made substantial renovations. We started by stripping, re-felting and re-slating the roof, then moved on to repairing the first floor ceiling joists.

The first floor ceiling was completely destroyed. We replaced the windows and front door for uPVC material which is customizable and the best in terms of durability and safety.

Both the upstairs and downstairs were fully redecorated with an elegant laminate flooring to the hallway entrance.

Why they chose Action Insurance Repair

As is often the case, the letting agents managing the property didn’t have the time or expertise to deal with the insurance claim – let alone coordinate a team of builders! By recommending a loss assessor to the landlord, they were able to quickly take care of the urgent aftermath and avoid having to pass it over to the landlord.

Going the Extra Mile

During the repairs, Mr Roberts decided he should take the opportunity to improve his property, and asked AIR for help. Between our team’s high standards of work, the quality of the material and Joanne’s interior design skills, we were able to transform the property and we’re extremely pleased to announce that it was quickly sold after the renovations!

We always encourage our clients to try and see the positive and make the most of a bad situation, and this client did just that. Congratulations Mr Roberts for seeing the opportunity to realise your investment!

What the Client said

"Really excellent service. Good communication and great quality work."

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Here’s what our clients say about us

Action Insurance took away all the stress...

Action Insurance took away all the stress and pressure of having to deal with insurers and workmen. They ensure the client is kept well informed of everything going on and endeavour to keep within the timescales promised, with little disruption.

Sabeha Toorawa


Joanne was fantastic and managed everything from start to finish taking all the stress away from me.

Would highly recommend, great service.

Beth Howards

Atherton, Manchester

Very impressed with Action Insurance Repair.

Just wanted everything sorting with minimal input from myself. Joanne and her team took care of everything swiftly and smoothly even in the middle of a pandemic!!

Michael Calvert

Leyland, Preston