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client stories

When Mr & Mrs McHardy returned home from holiday they discovered a severe leak from a failed valve to their toilet cistern. As a result, the toilet had been leaking for several days whilst they were out of the country, causing extensive water damage throughout their home, from the bathroom through to the bedroom, hall, stairs and landing, lounge and kitchen.

Mr and Mrs McHardy

Their Challenge

The damage caused to their home by the leak was so serious that Mr and Mrs McHardy had no option but to temporarily move out of their home so that the necessary drying and repair work could be carried out.

To add to their difficulties, after contacting their insurance company directly once they returned home, Mr and Mrs McHardy were dissatisfied with the service they were receiving and the length of time it was taking to resolve the situation.

Why did they ask Action Insurance Repair to help?

The couple were concerned with the lack of progress being made by their insurance company, so they appointed IAM Claims Consultants to deal with the claim on their behalf, who in turn invited Action Insurance Repair to tender for the reinstatement work.


IAM Claims dealt with the insurance company’s Loss Adjuster on their behalf, dealt with their contents claim, and even made sure that payments for alternative accommodation were made so that Mr and Mrs McHardy had an appropriate place to stay while the work was completed.

The result was the total repair and renovation of Mr and Mrs McHardy’s home, putting it back to the way it was efficiently and to an exceptional standard so they could move back in as quickly as possible.

How happy were the clients?

“Action Insurance Repair were absolutely first class throughout the whole process. The standard of work was excellent. I recommend Joanne and her team without reservation.” – Mr McHardy

“I highly recommend Joanne and her team. Joanne made the whole process a whole lot easier for us and was always at the end of the phone if we had any queries. Thank you.” – Mrs McHardy

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Here’s what our clients say about us

Action Insurance took away all the stress...

Action Insurance took away all the stress and pressure of having to deal with insurers and workmen. They ensure the client is kept well informed of everything going on and endeavour to keep within the timescales promised, with little disruption.

Sabeha Toorawa


Joanne was fantastic and managed everything from start to finish taking all the stress away from me.

Would highly recommend, great service.

Beth Howards

Atherton, Manchester

Very impressed with Action Insurance Repair.

Just wanted everything sorting with minimal input from myself. Joanne and her team took care of everything swiftly and smoothly even in the middle of a pandemic!!

Michael Calvert

Leyland, Preston