A high level of accuracy is important at every stage of the repairs process to ensure:
a) the damage is fully assessed and accounted for at the earliest stage
b) any additional work or variations are approved, so you're never left out of pocket
c) the work is completed to a high standard
Thankfully, accuracy and attention to detail are two skills we take great pride in.
Property repair claims aren’t always straightforward and insurers can often delay your payout, pushing back repairs and leaving you in limbo.
When you enlist the help of our experts, you’ll be guided over every hurdle and coached through every query, because ultimately, we believe you deserve a fair settlement with as little stress and pushback as possible.
When it comes to repairing your property, cutting corners is never an option. Each of our talented tradespeople is dedicated to providing the highest standard of service, completing all repairs on time, within budget, and with a focus on quality.
Unfortunately, we know that some insurers can make property claims difficult for their policyholders — we’ve seen it countless times over the years. But your insurance policy is in place for a reason - to protect you from losing out should the worst happen - and we’re here to make sure your insurer delivers on their promises.
When disaster strikes and you need someone in your corner, we’re on hand to take the stress from your shoulders, restore your peace of mind, and support you in getting back to normal.
Our founder and director, Joanne has been living and breathing insurance repairs and property reinstatement for over twenty years.
She’s personally involved in each and every project we take on to make sure the repairs are completed to spec and the service you receive is outstanding.
Lesley looks after all of our accounts; pays the invoices, files our returns, and makes sure we’re always up to date with all of our legal requirements and any important industry changes relevant to the business.
David is a highly skilled joiner with extensive experience in both commercial and domestic construction. Before joining our team, he successfully ran his own building company, managing large-scale contracts across a range of sectors.
At AIR, David plays a key role in surveying, pricing quotes and tenders, overseeing project coordination, ordering materials, and ensuring quality control. His practical knowledge and attention to detail help keep our projects running smoothly and efficiently.
Lolli takes care of all of our marketing and communications, managing our website and reaching out to new clients and partners who might benefit from our services, so we can continue to support homeowners in their hour of need.
Thanks to Jo and her team for an excellent service.The whole process was very efficient, great communication , everything completed on time, ho hassle. We are very happy with the results and we really appreciated your calm approach.
After a fire at home, Joanne and the team helped to fully restore our house. She was responsive to communication and resolved issues that popped up. This was a traumatic time for myself personally, and Joanne helped to ensure the process was smooth. Thanks for all your help.
Joanne took control of absolutely everything right from the start. 5 rooms needed work carrying out, and nothing was too much for her. An absolute pleasure to deal with, very well informed and excellent prblem solver, I can not recommend Joanne and her team highly enough. Thank you so much Joanne.
Thank you Joanne and the team. I have used your services a few times and every time the service delivered has been exemplary. You take away the hassle of dealing with insurance companies making the repair process as smooth as possible. I would have no hesitation in recommending your services to anyone.
We had a flood from our upstairs bathroom that caused a lot of damage to our home. We didn’t know where to start! Joanne and her team made a awful situation much more manageable. The quality and standard of service from Joanne and her team were of a very high standard and we would recommend her company.
When I walked through the door to find a waterfall coming through my lounge ceiling, it was one of the worst moments in my life. I was devastated. Joanne and team came to the rescue and saved me from 'imploding' with their professionalism and efficiency. I can't praise them enough.
