Established in 2008, Pendle Hill Properties is a leading estate and letting agency providing a specialist residential property sales and rentals service in East Lancashire. Recently, we caught up with Sales Director Tom Turner to learn more about how our partnership benefits his business.
I’ve been working with Joanne and Action Insurance Repair for a number of years. I’ve known Joanne for a long time; always trusted her and got on with her and believed that she could help us support clients dealing with extensive property damage. Over the last few years, as we’ve grown as a lettings company, it’s been especially valuable having Joanne to turn to as a bigger portfolio increases the risk of issues.
Before we found Action Insurance Repair, one of our biggest challenges was getting the results landlords were looking for, and quickly. It was about the quality of the repairs work too, but being partnered with Action Insurance Repair means that that’s no longer a stress for us and we have someone on side to deal with all the complexities that come with managing multiple trades.
One of the main benefits is the relationship we enjoy with the team. The AIR team are the experts and they’re always there to help us if we’re not sure what avenue to take, or if the damage even warrants making an insurance claim. It means we’re able to have confidence in the service we’re providing to our landlords in any situation.
The speed of the process, the quality of the work, and just how Joanne makes us feel so reassured that we’re going to get things dealt with. She makes our landlords feel so confident that at the end of this whole process they’ll get the outcome they’re looking for.
We mainly pass everything through to Joanne, and that’s why we like it so much, because it’s a complete takeover. Normally we wouldn’t even have to ask for an update, Joanne and the team keep everyone in the loop throughout.
Yeah, of course — I’d definitely recommend the partner programme to others. If you’re a letting agent like us and want to make sure that things are dealt with quickly and correctly to provide the best service to your landlords, then absolutely — I’d recommend Action Insurance Repair every time.