the four-step process to less stress

Ring us, we’ll come out and prepare a quote that is insurance friendly. We’re the experts, we understand what’s covered and what isn’t, unlike other builders.

We’ll guide you through the claim process and help you to submit your claim to your insurance company, or we can introduce you one of our Loss Assessors.

Once we’ve got the green light to do the work, we’ll arrange a pre-contract meeting, create a plan of action and organise our team of tradespeople.

We’ll manage, oversee and snag the work to ensure it’s completed on time and the finish is of a high standard.

get in touch

In our experience, there are four major concerns when home or business property owners are faced with an unforeseen incident causing damage their property – stress, inexperience, inconvenience and arranging the repairs.

We’ve made it our business to make sure we understand these pain points thoroughly.


It can be upsetting and overwhelming when damage is caused to a house or business that you’ve invested your time and money into. So our Four Step Process is designed to guide you through each stage of the claim process to alleviate this stress, and help you be proactive and take charge of your claim.

Our entire team will be at your disposal to support you, protect your interests, and get your property repaired and back to normal.

This allows you to focus on your family and your own lives, if it’s your home that’s been affected; or your business, if it’s your company that has suffered.

the unknown
is difficult to navigate

It’s unlikely you have much experience in making claims, and don’t know what’s covered and what isn’t – as it’s not something that happens too often. But when it does, don’t let this worry you. Because we know what to do in every scenario you can think of. You can even test us if you like! Over fifteen years in the industry means there’s very little we haven’t come across before.

And rest assured, in the unlikely event we don’t have an immediate solution to a particular situation, together with our team of experienced insurance professionals, we’ll be able to form a plan. We’ll get your property restored and your lives back on track as quickly as possible.

To give you the best possible service, we have access to the best professionals in the industry; from Loss Assessors, Chartered Surveyors, Structural Engineers, Drying Technicians. Not to mention our own team of builders; which includes roofers, plasterers, plumbers, joiners, kitchen fitters, electricians, painters and decorators.

I have used Action Insurance several times in the past. The service provided by Joanne and her team has been exemplary each time. Joanne takes the task on hand and sees it through from start to finish. She is professional, reliable, honest and delivers as promised. It really does take away the stress and headache of dealing with the insurance companies involved. I would highly recommend using them.

I found the whole service that Action Insurance provided to be valuable and useful. Joanne coming out for the first initial inspection and then again, timely visits while the work was taking place, and the completion visit, all demonstrated good practice to ensure that we as clients were satisfied. Joanne was very honest, efficient and demonstrated good practice throughout.

Action Insurance took away all the stress and pressure of having to deal with insurers and workmen. They ensure the client is kept well informed of everything going on and endeavour to keep within the timescales promised, with little disruption.

– Sabeha Toorawa, Preston

When I walked through the door to find a waterfall coming through my lounge ceiling and had to paddle through several centimetres of water, it was one of the worst moments in my life. I was devastated.

Joanne and team came to the rescue and saved me from 'imploding' with their professionalism and efficiency.

Although it was a few months before normality was resumed, the whole process was far less painless than expected and the finished job better than before! I can't praise them enough.

– Maureen Whittaker, Burnley

We had a horrific flood following ‘The Beast from the East’ in 2018.

Once we agreed to go ahead with Action Insurance Repair we literally had nothing more to do, except to pick wallpaper and colour of paint, which was useful because we were overseas at the time.

Another major advantage was that we did not have to talk to the insurers other than to confirm our policy details. The quality of the tradespeople provided was excellent.

We can recommend this organisation without reserve.

– Colin Furey, Oswaldtwistle

We had a flood from our upstairs bathroom that caused a lot of damage to our home. We didn’t know where to start! Our assessor advised us that he would bring in a people who were experts in this situation. Within hours Joanne arrived at our home, and with her calm professional manner she put us at ease straight away.

Joanne assessed the damage and advised us she would make a plan of action and keep us updated on this. Once the property had dried out enough the work began; each tradesman arrived on the dot and carried out the job to a very high standard. One gentleman went over and above by realigning two appliances in our kitchen that had nothing to do with the flood.

Joanne kept us in the loop at all times and discussed the plan of action before work was started. Joanne and her team made an awful situation much more manageable. The quality and standard of service from Joanne and her team were of a very high standard and we would recommend Action Insurance Repair.

– Alan & Lorna Murdoch, Longridge
pulling it all

Your insurance policy might reimburse you financially, but the inconvenience and disruption is something that you’re left to cope with.

We’re here to make your life easier, whether that’s arranging for your furniture and belongings to be packed, protected and stored off-site, or providing help and ideas through our interior design service.

executing the

We’ll project manage our tradespeople and ‘snag’ the work to ensure its completed on time and the finish is of a high standard. So you don’t have to find contractors, work out in which order the work needs to be done, and then pay individually as each trade has completed. Or chase them to return for the snagging process – then confront them when you’re unhappy; or in some circumstances enter into a dispute. You don’t have time for that.

So we do it for you! All work is done to an impeccably high standard, from the initial quote to all jobs that need attention, i.e. plumbing, decorating etc.

we know the right contractors to fit the job

From the first initial inspection, and then again throughout our regular checkups and timely visits, while the work is taking place and the completion visit, all demonstrates our good practice to ensure that we deliver client satisfaction.

how we help

call us for help
we guide through the claims process
we plan and organise our team
we manage and oversee the whole project
Our contractors are registered with