How We Help

Possibly one of the most inconvenient, and often stressful, experiences is the discovery of damage to your property through flood, storm, water, smoke or fire.

We provide you with individual and expert management of the entire process

Making a claim, sourcing contractors and managing repairs can, and will, eat into your valuable time, budget, resource – and patience. You could spend hours online trying to wade (pardon the pun!) through advice forums and websites for advice. Or countless days looking for Project Managers, Loss Assessors, Chartered Surveyors, Fire & Flood Technicians…the list goes on.

So you can be confident everything is being taken care of, each of our customers will be assigned a team of personal insurance professionals. This team will work entirely on your behalf. They will visit you in your home, or workplace, to explain their part in bringing your claim and repairs to a successful conclusion. And each will provide their contact details, so you never feel ‘out on a limb’ or out of the loop.


no more insurance claim hassles!

You don’t need to deal with the inevitable hassles and stress; because we do that for you.   

Our team of reliable specialist contractors include flooring suppliers, furniture restorers, building trades; anything you could possibly need; will work together under the direction of a dedicated Project Manager to get your property repaired speedily and efficiently, once your claim has been agreed by the insurers.

an excellent job at a good price

It’s what everyone should expect from any company providing a service to you. But it doesn’t always happen. So at AIR, we’ve made it our commitment to ensuring you receive exceptional customer service as standard. We don’t cut corners to save your insurance company money and line their shareholders’ pockets.

You are our client, not your insurance company, and we want to make sure that you’re happy

is it us you’re looking for?

Sometimes it’s not that easy to decide if the details of the company you’re considering can help your individual circumstances. So to make it easier, here is a short list of the customers we often support. It’s not exclusive, however; so if you don’t see your particular situation listed below, give us a call anyway. If we can’t help, you can be sure we will know a firm that can!

You’re a homeowner that has suffered a loss (fire, plumbing leak, smoke damage or flood). You may need building repairs plus loss assessor to deal with claim, contents, drying out/cleaning work, appoint a building surveyor/structural engineer. You’re a business owner that has suffered a loss. You may need all of the above support, along with additional help with the loss of business or stock.

You’re an Insurance broker looking for assistance for their client You’re a Letting agent looking to provide additional services to Landlords

We manage every stage of the repairs process for you, to keep the time taken to reach a final resolution to a minimum and keep your financial pressures in check. And remember, our service is FREE!

If you know we can help you – contact us via our contact page or call 01254 655333

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