severe leak from toilet cistern

When Mr and Mrs McHardy returned home from their holiday they discovered a severe leak from a failed valve to their toilet cistern. A valve had failed in the toilet cistern in their bathroom. As a result, the toilet had been leaking for several days whilst they were out of the country, causing extensive water damage throughout their home, from the bathroom through to the bedroom, hall, stairs and landing, lounge and kitchen.
location: lancashire
customer: mr and mrs mchardy

the problem

The damage caused to their home by the leak was so serious that Mr and Mrs McHardy had no option but to temporarily move out of their home so that the necessary drying and repair work could be carried out.

To add to their difficulties, after contacting their insurance company directly once they returned home, Mr and Mrs McHardy were dissatisfied with the service they were receiving and the length of time it was taking to resolve the situation.



the solution

IAM Claims dealt with the insurance company’s Loss Adjuster on their behalf, dealt  with their contents claim, and even made sure that payments for alternative accommodation were made so that Mr and Mrs McHardy had an appropriate place to stay while the work was completed.

The result was the total repair and renovation of Mr and Mrs McHardy’s home, putting it back to the way it was efficiently and to an exceptional standard so they could move back in as quickly as possible.

"I highly recommend Joanne and her team. Joanne made the whole process a whole lot easier for us and was always at the end of the phone if we had any queries. Thank you.”
- Mrs McHardy

why choose action insurance repair?

The couple were concerned with the lack of progress being made by their insurance company, so they appointed IAM Claims Consultants to deal with the claim on their behalf, who in turn invited Action Insurance Repair to tender for the reinstatement work.


going the extra mile

IAM Claims dealt with the insurance company’s Loss Adjuster on their behalf, dealt  with their contents claim, and even made sure that payments for alternative accommodation were made so that Mr and Mrs McHardy had an appropriate place to stay while the work was completed.

The result was the total repair and renovation of Mr and Mrs McHardy’s home, putting it back to the way it was efficiently and to an exceptional standard so they could move back in as quickly as possible


Action Insurance Repair were absolutely first class throughout the whole process. The standard of work was excellent. I recommend Joanne and her team without reservation. – Mr McHardy