--- title: Frozen Pipes Cause Water Damage | Action Insurance Repair description: AIR expertly managed a major water damage claim for a Burnley landlord, restoring the property while prioritizing tenant comfort and satisfaction image: https://www.actioninsurancerepair.co.uk/hubfs/Imported_Blog_Media/MrsWatkinsCaseStudy.webp --- [Skip to main content](https://www.actioninsurancerepair.co.uk/blog/what-we-did-for-burst-pipe-damage#main-content) [![AIR-Logo-vector-trans](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR-Logo-vector-trans.webp?width=170&height=120&name=AIR-Logo-vector-trans.webp) ![AIR-Logo-vector-trans](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR-Logo-vector-trans.webp?width=170&height=120&name=AIR-Logo-vector-trans.webp)](https://www.actioninsurancerepair.co.uk) - [About us](https://www.actioninsurancerepair.co.uk/about-us) - Show submenu for What we help with What we help with - [Flood damage repairs](https://www.actioninsurancerepair.co.uk/flood-repairs) - 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Sadly, while the homeowners were abroad, a water leak from internal pipework caused significant damage throughout the ground floor of their property. Ceilings, walls, carpets, laminate flooring, skirting boards and decorations were all affected by the water leak.  Thankfully, the damage to the vacant property didn't go unnoticed for long. The couple's son had been checking on the property daily whilst they were away, and when he discovered what had happened, the first step he took was to turn off the water at the stop tap. His second step was to contact Action Insurance Repair. "As the clients were both out of the country, they weren't able to see or assess the damage first-hand, and they weren't in a position to be arranging clean-up work, the emergency plumber, or meetings with people from the insurance company," explains Joanne Ginty, Director at AIR. "Mrs Furey was particularly upset that she couldn't see the damage to her home, but was also anxious about having to return to all the mess. "Communicating with Mr and Mrs Furey and their son, we were able to make the introduction to our independent loss assessor, who reported the claim to their insurance company on their behalf and met with the company's loss adjuster. As they'd placed complete trust in our team to get things sorted, they were able to extend their stay in Abu Dhabi and let us take care of the necessary arrangements to get the ball rolling with their claim.  "The loss assessor obtained approval to install equipment to start drying out the property and we were able to send a plumber and electrician to deal with the emergency repairs." ## Client testimonial ![Google-reviews-5-star-2](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Google-reviews-5-star-2.png?width=118&height=30&name=Google-reviews-5-star-2.png) ##### “The work was carried out efficiently and everything was excellent.” **Mr & Mrs Furey**, [Homeowners](https://146255623.hs-sites-eu1.com/homeowners) **Category:** [Client Stories](https://www.actioninsurancerepair.co.uk/blog/tag/client-stories) ![Joanne Ginty](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Joanne/Joanne%20Ginty-4-1.webp?width=120&height=120&name=Joanne%20Ginty-4-1.webp) Post by [Joanne Ginty](https://www.actioninsurancerepair.co.uk/blog/author/joanne-ginty) 6/24/25, 12:32 PM Founder and director, Joanne has been living and breathing insurance repairs and property reinstatement for over twenty years. She’s personally involved in each and every project we take on to make sure the repairs are completed to spec and the service you receive is outstanding. ![AIR Newsletter-1](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR%20Newsletter-1.webp?width=250&height=222&name=AIR%20Newsletter-1.webp) ### Sign up to our newsletter Shared quarterly, the AIR newsletter is packed with customer stories, industry news, and helpful advice that you can action to prevent insurance repair headaches for you and/or your clients. ![action-insurance-repair-logo-favicon](https://www.actioninsurancerepair.co.uk/hubfs/action-insurance-repair-logo-favicon.webp) - - - - - [Client stories](https://www.actioninsurancerepair.co.uk/see-our-work-action-insurance-repair) - [About us](https://www.actioninsurancerepair.co.uk/about-us) - [Blog](https://www.actioninsurancerepair.co.uk/blog) - [Pricing](https://www.actioninsurancerepair.co.uk/pricing) - [Contact us](https://www.actioninsurancerepair.co.uk/contact) - What we help with - [Flood repairs](https://www.actioninsurancerepair.co.uk/flood-repairs) - [Fire & smoke repairs](https://www.actioninsurancerepair.co.uk/smoke-fire) - [Water damage repairs](https://www.actioninsurancerepair.co.uk/water-damage-repairs) - [Storms damage repairs](https://www.actioninsurancerepair.co.uk/storm-damage-repairs) - [Impact & accidental damage repairs](https://www.actioninsurancerepair.co.uk/impact-accidental-damage-repairs) - [Malicious damage repairs](https://www.actioninsurancerepair.co.uk/malicious-damage-repairs) - Who we work with - [Homeowners](https://www.actioninsurancerepair.co.uk/homeowners) - [Commercial property owners](https://www.actioninsurancerepair.co.uk/commercial-property) - [Letting agents](https://www.actioninsurancerepair.co.uk/letting-agents) - [Landlords](https://www.actioninsurancerepair.co.uk/landlords) - [Insurance brokers](https://www.actioninsurancerepair.co.uk/insurance-brokers) - [Leak detection companies](https://www.actioninsurancerepair.co.uk/leak-detection) - [Emergency plumbers](https://www.actioninsurancerepair.co.uk/emergency-plumbers) ©2026 Action Insurance Repair. 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