--- title: Restoring Tangs Chinese Restaurant After Impact Damage description: Discover how AIR restored Tangs Chinese Restaurant after impact damage, handling complex repairs and insurance claims to ensure a smooth, efficient process. image: https://www.actioninsurancerepair.co.uk/hubfs/Imported_Blog_Media/tangsrestaurantimpactdamage.webp --- [Skip to main content](https://www.actioninsurancerepair.co.uk/blog/referral-case-study-restoring-a-chinese-restaurant-after-impact-damage#main-content) [![AIR-Logo-vector-trans](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR-Logo-vector-trans.webp?width=170&height=120&name=AIR-Logo-vector-trans.webp) ![AIR-Logo-vector-trans](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR-Logo-vector-trans.webp?width=170&height=120&name=AIR-Logo-vector-trans.webp)](https://www.actioninsurancerepair.co.uk) - [About us](https://www.actioninsurancerepair.co.uk/about-us) - Show submenu for What we help with What we help with - [Flood damage repairs](https://www.actioninsurancerepair.co.uk/flood-repairs) - 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The loyal customer, also one of our referral partners, knew that we could help!** ## **Background** A delivery driver to the hardware store located behind the store accidentally reversed into the front of the restaurant, causing damage to the gable wall, the front wall and window, the entrance ramp, and the overhead canopy. The restaurant owner had filed a property repair claim through their insurance company but the complexity of the repairs – from structural fixes to aesthetic elements – made it difficult for them to find contractors who could provide itemised quotes that matched the insurance company’s requirements. ## **Our approach** - AIR was introduced and upon assessment, we quickly understood the complexity of the job, which required expertise in structural and masonry repair, window replacement, as well as cosmetic improvements. - We provided a comprehensive quote, itemised for the different repairs, which was approved by the insurance company due to being presented correctly and competitively priced, allowing the project to proceed without delays. - The 3rd party insurer for the delivery driver’s company required a structural survey which uncovered extra damage – a crack in the gable end which only became clear when plaster was removed. - The insurers paid the full settlement to the owner of Tangs, so we were able to deal directly with them as we would with any private client. ## **Schedule of works:** - Replacing the aluminium window. - Repairing the split face tiling, the ramp and parapet wall. - The crack to the gable wall was repaired and the rendering replaced. - Decorations to the gable, front and the porch ad waiting rooms inside, plus some electrical work. ## **What a result!** Being a restaurant, Tangs opens at 5pm each day, so we were able to work on the repairs during the day, allowing them to continue serving their loyal customers in the evenings – including our referrer! The businesses’ repairs were completed successfully to a high standard, within budget, and the insurance process was streamlined, thanks to our experienced approach. **Do you need the best possible outcome for your clients? Put them in touch with us via our 24/7 helpline on 01254 665 333.** **Category:** [Client Stories](https://www.actioninsurancerepair.co.uk/blog/tag/client-stories) ![Joanne Ginty](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/Joanne/Joanne%20Ginty-4-1.webp?width=120&height=120&name=Joanne%20Ginty-4-1.webp) Post by [Joanne Ginty](https://www.actioninsurancerepair.co.uk/blog/author/joanne-ginty) 6/23/25, 4:42 PM Founder and director, Joanne has been living and breathing insurance repairs and property reinstatement for over twenty years. She’s personally involved in each and every project we take on to make sure the repairs are completed to spec and the service you receive is outstanding. ![AIR Newsletter-1](https://www.actioninsurancerepair.co.uk/hs-fs/hubfs/AIR%20Newsletter-1.webp?width=250&height=222&name=AIR%20Newsletter-1.webp) ### Sign up to our newsletter Shared quarterly, the AIR newsletter is packed with customer stories, industry news, and helpful advice that you can action to prevent insurance repair headaches for you and/or your clients. ![action-insurance-repair-logo-favicon](https://www.actioninsurancerepair.co.uk/hubfs/action-insurance-repair-logo-favicon.webp) - - - - - [Client stories](https://www.actioninsurancerepair.co.uk/see-our-work-action-insurance-repair) - [About us](https://www.actioninsurancerepair.co.uk/about-us) - [Blog](https://www.actioninsurancerepair.co.uk/blog) - [Pricing](https://www.actioninsurancerepair.co.uk/pricing) - [Contact us](https://www.actioninsurancerepair.co.uk/contact) - What we help with - [Flood repairs](https://www.actioninsurancerepair.co.uk/flood-repairs) - [Fire & smoke repairs](https://www.actioninsurancerepair.co.uk/smoke-fire) - [Water damage repairs](https://www.actioninsurancerepair.co.uk/water-damage-repairs) - [Storms damage repairs](https://www.actioninsurancerepair.co.uk/storm-damage-repairs) - [Impact & accidental damage repairs](https://www.actioninsurancerepair.co.uk/impact-accidental-damage-repairs) - [Malicious damage repairs](https://www.actioninsurancerepair.co.uk/malicious-damage-repairs) - Who we work with - [Homeowners](https://www.actioninsurancerepair.co.uk/homeowners) - [Commercial property owners](https://www.actioninsurancerepair.co.uk/commercial-property) - [Letting agents](https://www.actioninsurancerepair.co.uk/letting-agents) - [Landlords](https://www.actioninsurancerepair.co.uk/landlords) - [Insurance brokers](https://www.actioninsurancerepair.co.uk/insurance-brokers) - [Leak detection companies](https://www.actioninsurancerepair.co.uk/leak-detection) - [Emergency plumbers](https://www.actioninsurancerepair.co.uk/emergency-plumbers) ©2026 Action Insurance Repair. 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